Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.


Q: What are your shipping costs?
A: At Poof's Closet, we try to do our best to keep our shipping prices low. In some cases, we will ship First Class Mail. If packages become too heavy, Priority Mail will be used. You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.


Q: Isn't non-toxic and toxic free the same thing?
A: No. Non-toxic means the petroleum chemicals has been buffered with other chemicals to make a gentler product. These types of products still contain petroleum-based chemicals. Toxin-free products use simple, natural ingredients. The thickness and texture will probably be different and sometimes there are slight variations batch to batch. Soaps (not detergents) have no Sulfates--lather will be less, but the cleaning power is superb.

Q: How quickly will I receive my products?
A: We do our best to create your product the day you order it. Because all of our products are fresh, we cannot overstock our items. At times, we may become backed up and it will require a few days to catch up. If you should have any questions regarding your order status, please feel free to contact us by email or phone.

Q: Why do your lotions come with an expiration date?
A: Because our lotions are created by nature, not by chemists, it may look and feel differently than other lotions you may be used to. Your lotion comes with an expiration date. You will prolong the lotion’s life if you keep it out of warm, damp places such as bathrooms. Storing it in the refrigerator will lengthen the life of the lotion as well.

Q: Why are you using shipping peanuts? Aren't they bad for the environment?
A: We are very conscious about the environment. Your home is our home as well! Traditionally, packing peanuts do not biodegrade. However, we only use two different kinds of peanuts. Either we recycle ones that we have received in packages or we use ones made from cornstarch. This type decomposes in water leaving no toxic waste. The peanuts are static-free and made from organic starch. How great is that!!

Q: Do you ship outside of the United States?
A: Unfortunately, because of high shipping rates and the exchange rate, we only ship within the United States; however, that may change in the future.

Q: Do you test your products on animals?
A: We never test any of our products on animals.

Q: Do you offer trial sizes or samples?
A: Because of the overwhelming demand for samples, we are not able to offer them.  We need to save all of our time to make our full size products.

Q:  I know your products are toxic-free and gentle; however, do you guarantee that I will not have a reaction from using them?
A:  We have many customers who have mild to severe skin conditions and they continue to have success using our products.  However, we cannot guarantee that our products will not cause ANY irritation since we are not familiar with each customer's particular case and cannot take responsibility for each reaction a person may encounter.  We suggest contacting your doctor if you feel an ingredient in one of our products may irritate your condition.

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